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Apple Device Support Exam (SUP-2025) Questions and Answers

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Viewing questions 31-40 out of questions

Questions # 31:

How do you start up a Mac with Apple silicon in macOS Recovery?

Options:

Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up.

Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.

With the Mac shut down, press and hold the power button until "Loading startup options" appears.

Answer

Explanation

To start up a Mac with Apple silicon in macOS Recovery, you need to access the startup options screen first. This screen lets you choose different startup disks or modes, including macOS Recovery. To get to the startup options screen, you need to shut down your Mac completely, then press and hold the power button until you see “Loading startup options” on the screen. Then, you can click Options and click Continue to enter macOS Recovery1. The other options, pressing and holding the Shift key or Command-R, are not valid ways to start up a Mac with Apple silicon in macOS Recovery. These methods work on Intel-based Macs, but not on Macs with Apple silicon2. References: 1 Use macOS Recovery on a Mac with Apple silicon - Apple Support 2 Intro to macOS Recovery - Apple Support

Questions # 32:

Scenario

Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.

Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.

Question # 32

Options:

Answer

Answer:

Questions # 33:

While setting up a new iPad from their organization, a user notices that several setup screens are missing. What is the most likely reason?

Options:

The iPad failed to activate during setup.

The device was released from Apple School Manager.

The organization’s MDM solution is managing Setup Assistant.

The user selected “Skip all setup screens”.

Answer

Explanation

MDM can automate Setup Assistant, skipping screens (e.g., Apple ID, Terms) for managed devices enrolled in Apple School Manager/Business Manager.

Option A: Activation failure halts setup, not skips screens.

Option B: Release prevents MDM control, not skips.

Option D: No “Skip all” option exists.

Option C: Correct—MDM streamlines setup.References: Apple Support - "MDM Overview" (support.apple.com/HT204142).

Questions # 34:

How do you view details about your Wi-Fi connection on a Mac?

Options:

Option-click the Wi-Fi status menu in the menu bar.

Option-click the Wi-Fi status in System Settings > Network.

Control-click the Wi-Fi status menu in the menu bar.

Control-click the Wi-Fi status in System Settings > Network.

Answer

Explanation

Option-clicking the Wi-Fi menu bar iconshows detailed connection info (e.g., IP, channel).

Option B: System Settings doesn’t respond this way.

Option C: Control-click offers basic options.

Option D: Control-click in Settings doesn’t detail this.

Option A: Correct—quick access method.References: Apple Support - "View Wi-Fi info on Mac" (support.apple.com/HT202663).

Questions # 35:

What are other requirements for iCloud backups to occur automatically when connected to a powersource?

Options:

Fully charge the device and turn on iCloud Backup in General > iPhone Storage.

Connect to Wi-Fi and lock the screen.

Connect to Wi-Fi and unlock the screen.

Fully charge the device and turn on iCloud in General > Backup.

Answer

Explanation

iCloud backups require the device to be on Wi-Fi, locked, and charging—ensuring minimal disruption.

Option A: Full charge isn’t needed; iCloud Backup is inSettings > [user name] > iCloud.

Option C: Unlocked prevents backup.

Option D: No “General > Backup” path.

Option B: Correct—standard conditions.References: Apple Support - "Back up your iPhone with iCloud" (support.apple.com/HT207428).

Questions # 36:

A user finds several Recovered Files folders in the Trash. What should you advise the user to do?

Options:

Do nothing. Malware was detected.

Retrieve useful files, then empty the Trash.

Change preference files.

Delete all the folders immediately.

Answer

Explanation

Recovered Files folders appear in Trash after a crash or improper shutdown, containing temporary files. Users should check for useful data (e.g., unsaved work) and then empty Trash to free space.

Option A: Not malware-related.

Option C: Preference files aren’t involved.

Option D: Immediate deletion risks data loss.

Option B: Correct—safe and practical.References: Apple Support - "If files appear in Trash" (support.apple.com/HT202121).

Questions # 37:

Which Console report details events while macOS is being used?

Options:

Crash Reports

Diagnostic Reports

Spin Reports

system.log file

Answer

Explanation

Thesystem.logfile in Console (now unified log in modern macOS) records ongoing system and app events during use.

Option A: Crash Reports detail app crashes.

Option B: Diagnostic Reports are broader but not real-time.

Option C: Spin Reports (older term) aren’t standard.

Option D: Correct—system.log is live.References: Apple Support - "Use Console on Mac" (support.apple.com/HT202768).

Questions # 38:

You install software that contains a system extension on a Mac. An alert appears. What should you do?

Options:

Restart the Mac in Safe Mode, and use Control Center to reinstall the extension.

Use System Information to inspect and notarize the extension, then restart the Mac.

Open Migration Assistant, and update the extension to be compatible with the current version of macOS.

Open Privacy & Security settings, allow the extension, and restart the Mac.

Answer

Explanation

A system extension alert requires user approval inSystem Settings > Privacy & Security. After installation, macOS prompts to allow the extension; selecting “Allow” (and sometimes restarting) enables it if signed by the developer.

Option A: Safe Mode disables extensions; Control Center doesn’t manage them.

Option B: System Information doesn’t notarize extensions.

Option C: Migration Assistant isn’t for updates.

Option D: Correct per macOS security policy.References: Apple Support - "If a system extension won’t load" (support.apple.com/HT210999).

Questions # 39:

A user has an external storage device. They can read files from the external storage device, but they can’t write to it from their Mac. Which drive format could prevent writing to an external storage device from the user’s Mac?

Options:

NTFS

exFAT

MS-DOS (FAT32)

macOS Extended (Journaled)

Answer

Explanation

macOS supports reading NTFS (Windows default) natively but only writes to it with third-party software. This matches the user’s read-only issue.

Option B: exFAT is fully read/write on macOS.

Option C: FAT32 is read/write compatible.

Option D: macOS Extended is macOS-native and read/write.

Option A: Correct—NTFS is read-only by default.References: Apple Support - "File system formats on Mac" (support.apple.com/HT601397).

Questions # 40:

Which of these steps should you complete if your iPad fails to back up to iCloud?

Options:

Ensure that you’re signed in with your Managed Apple Account.

Confirm that Bluetooth is turned on.

Verify that enough space is available in your iCloud storage.

Verify that your iPad has a device passcode and is unlocked.

Answer

Explanation

iCloud backups on an iPad require sufficient storage space in the user’s iCloud account (5GB free by default, expandable via subscription). If the backup fails, the most common reason is insufficient space, as iCloud won’t proceed if the data exceeds available storage. Check this inSettings > [user name] > iCloud > Manage Storage.

Option A is irrelevant; Managed Apple Accounts support iCloud backups unless restricted by MDM, but the question doesn’t specify this.

Option B (Bluetooth) isn’t required for iCloud backups, which use Wi-Fi.

Option C is correct and a standard troubleshooting step.

Option D (passcode/unlocked) isn’t a requirement; backups occur when locked, on Wi-Fi, and charging.See Apple’s "If you can’t back up to iCloud" (support.apple.com/HT203516).

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