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Pass the Avaya ACDS - 3381 33810X Questions and answers with ExamsMirror

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Questions # 1:

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.

The Agent for Preview and Progressive Outbound Is bundled with which package?

Options:

A.

AACC 7 Outbound ASIPP package

B.

AACC 7 Resilience (High Availability) ASIPP package

C.

AACC Multimedia ASIPP package

D.

AACC 7 Base System and Voice ASIPP package

Questions # 2:

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

Options:

A.

Co-browse Snap-In

B.

Multimedia Messaging

C.

Messaging (AAM)

D.

Context Store Snap-In

Questions # 3:

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

Options:

A.

What is the percentage of customer support Issues that are resolved In one call?

B.

What are the agent performance reporting requirements?

C.

Which system support click-to-call from the web?

D.

What are the customer support pain points?

E.

What Is the IVR name?

Questions # 4:

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.

Which statement describes the Qualification step?

Options:

A.

It proposes, communicates, and agrees upon the detailed solution.

B.

It documents the details, and quantifies the cost.

C.

It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

D.

It is the final Invoice that serves as the formal contract acknowledgement.

Questions # 5:

Refer to the exhibit.

Question # 5

AACC routes contacts based on business logic to any SIP addressable endpoint.

Which statement about AACC Voice Contact is true?

Options:

A.

It Is anchored In the Media Processing Platform.

B.

It Is anchored In the G450.

C.

It Is anchored In the Media Server.

D.

It Is anchored in the Session Manager.

Questions # 6:

AACC interoperates with which two different Avaya applications? (Choose two.)

Options:

A.

Avaya Work Force Optimization Select

B.

Interaction Center

C.

Proactive Outreach Manager

D.

Call Back Automated

Questions # 7:

An administrator wants different real-time reporting displays which support the daily work of supervisors.

Which two displays are available with AACC? (Choose two.)

Options:

A.

Call by Call Display

B.

Bill Board collection

C.

Supervisor Chart

D.

Agent Maps

Questions # 8:

What should a functional architecture discussion cover?

Options:

A.

Network plan of the existing Infrastructure

B.

Bill of Materials to quantify the costs

C.

Customer evolution plans and Avaya solution to their problems

D.

A design of the needed components and Interconnections

Questions # 9:

The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.

How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

Options:

A.

4450

B.

2200

C.

1100

D.

550

Questions # 10:

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

Options:

A.

MAC Address

B.

Host ID

C.

IP Address

D.

Customer name

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