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Avaya
ACSS - 3000
78201X
Avaya IP Office Platform Support Certified Exam Questions and Answers

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Questions # 21:

On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?

Options:

Answer

Questions # 22:

When creating an Avaya IP Office™ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?

Options:

H.323

SIP

Avaya IP Office™ Line (SCN)

Answer

Explanation

When creating an Avaya IP Office™ solution spanning multiple sites, the Avaya IP Office™ Line (SCN) trunk type is used to interconnect the sites. The SCN (Small Community Network) trunk allows multiple IP Office systems to communicate with each other, enabling features like call routing between sites, shared directory access, and centralized voicemail.

Questions # 23:

To grant a user access to the SSA tool for advanced system monitoring and troubleshooting, which specific security rights group must the user be a member of?

Options:

System Status group

Installation group

Admin System group

Maint Admin group

Answer

Questions # 24:

A customer’s main number is routed to the destination VM: Main in the incoming call route menu.

Where should you now look to see the routing of these calls?

Options:

Users

Hunt Groups

Auto Attendant menu

Voicemail Pro modules

Answer

Explanation

When the main number is routed to the VM: Main in the incoming call route menu, the next place to look for the routing of these calls is within the Voicemail Pro modules. The Voicemail Pro configuration allows you to define how calls are handled once they reach the voicemail system, including directing them to different menus or voicemail boxes.

Questions # 25:

Which configuration area must be configured for the Hot Desking user?

Options:

Services

Extension

User Rights

Telephony-Supervisor Settings

Answer

Explanation

For a Hot Desking user, the Extension configuration area must be configured. Hot Desking allows users to log into any available desk phone using their extension number, and this configuration ensures that the correct extension is available for use when they log into a phone.

Questions # 26:

A Server Edition customer has a capacity of registering five consoles simultaneously and wants to increase it to seven. What action should be taken to achieve this?

Options:

Add a Preferred Edition license.

Upgrade to Select Mode.

Add five Receptionist licenses.

Upgrade to the latest software version.

Answer

Questions # 27:

Which two factors contribute to the size of a ContactStore server?

Options:

The number of voicemail channels and the number of incoming lines

The number of hunt groups and the number of concurrent users for search and replay function

The number of recordings and the number of incoming lines

The number of voicemail channels and the number of hunt groups

The number of recordings and the number of concurrent users for search and replay function

Answer

C, E

Questions # 28:

Which three statements are requirements for installing IP Office Server Edition on an Avaya-supplied server? (Select three.)

Options:

The browser must have Java enabled.

The password must be edited and customer network settings configured.

The Ignition process must be set to Server mode.

It must be installed from the USB that comes with the server or the install image on the DVD.

The Initial Configuration Utility must be used to set up detailed Midmarket Server operation.

Answer

A, B, C

Explanation

References:

https://downloads.avaya.com/css/P8/documents/100164733 Page: 13-28

Questions # 29:

A customer wants to hear a secondary dial-tone when making outgoing calls.

Where is this function enabled?

Options:

User Telephony

Short Code

ARS table

System Telephony

Answer

Explanation

The function to hear a secondary dial-tone when making outgoing calls is enabled through the Short Code configuration. Short codes in the Avaya IP Office™ system can be set up for various call handling features, including the option to play a secondary dial-tone during outbound calls.

Questions # 30:

Which Configuration tile within the Configuration Wizard, must be populated first, before any other tiles can be seen?

Options:

Users

Status

Ignite

System

Answer

Explanation

Within the Configuration Wizard, the System tile must be populated first before any other tiles can be seen. This step involves configuring the system settings, which are required as a foundational setup before proceeding with other configurations such as users, voicemail, or telephony settings.

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