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Avaya
ACSS - 3000
78201X
Avaya IP Office Platform Support Certified Exam Questions and Answers

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Questions # 31:

A customer requires a Hunt Group to be created for their main incoming number. The Hunt Group should have four members and use longest wait logic. The user’s extension should ring for 10 seconds before trying the next available person. Which timer should be configured with a value of 10 seconds to achieve this requirement?

Options:

No answer time for the Hunt group

No answer time for the User

Fall-back timer

The Hunt Group overflow timer

Answer

Explanation

References:

https://downloads.avaya.com/css/P8/documents/100119917

Questions # 32:

Which type of license is now supported by Avaya IP Office Release 10 software?

Options:

PLDS

ADI

Linux

Windows

Answer

Questions # 33:

A customer has requested additional IP Office Service User logins. The technician needs to set up these logins in the IP Office Manager.

Where in the IP Office Manager can the technician configure these logins?

Options:

IP Office Manager Security Settings

IP Office Manager Network Configuration

IP Office Softphone Application

IP Office System Monitor Application

Answer

Explanation

References:

https://downloads.avaya.com/css/P8/documents/101005673 Page: 155-156, 174-175

Questions # 34:

When logging in to IP Office Security Settings for the first time using the Manager Application, the default user name is “security”.

What is the default password?

Options:

security

administrator

default

securitypwd

Answer

Explanation

References:

http://avayaipofficetips.blogspot.co.za/2012/05/how-to-change-administrator-password-on.html

Questions # 35:

Which two statements correctly describe the mandatory requirements to set up a Small Community Network (SCN) consisting of four IP500v2 control units, which must adhere to specific guidelines for seamless integration? (Choose two.)

Options:

The extension, user, and group numbering on each system must be unique to avoid conflicts.

The user and group names on each system must be unique for easy identification.

Combo Cards are required in all systems to ensure compatibility.

The underlying network must be configured as a flat layer 2 subnet for optimal performance.

The total number of users within the Small Community Network must not exceed 500 for efficient management.

Answer

A, B

Questions # 36:

Which method is NOT recommended to avoid corruption of the data on the SD card when removing the SD card from the IP Office?

Options:

Dial the shutdown short code to shut down the card before removing the SD card.

Use the Manager application to shut down the card before removing the SD card.

Use System Monitor to shut down the card before removing the SD card.

Pull out the card. Special shutdown is not required.

Answer

Explanation

References:

https://www.manualslib.com/manual/824589/Avaya-Ip-Office-Essential-Edition.html?page=92

Questions # 37:

Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

Options:

Validate that the gateway IP address is present in the IP Phone configuration.

Attempt to ping the IP Phone and make a call if the ping is successful.

Replace the patch cord of the IP Phone, and if it boots up, make a call.

Check for an indicator light where the IP Phone is connected and listen for a dial tone.

Answer

Explanation

References:

https://downloads.avaya.com/elmodocs2/ip_phones/r2_0/233507_2/lanad052.html

Questions # 38:

A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.

What is the minimum hardware requirement to achieve this?

Options:

IP Office Server Edition with additional hardware resources

IP Office Server Edition with added software licenses

IP Office Cloud Edition with added hardware resources

IP Office Cloud Edition with added software licenses

Answer

Explanation

References:

https://downloads.avaya.com/css/P8/documents/100164650

Questions # 39:

You have purchased a pre-configured Avaya IP Office™ Application Server. The server has both Voicemail Pro and one-X® Portal installed on it.

Which tool could be used to verify if both services are running?

Options:

one-X® Portal interface: https:// :9443

Web Control: https:// :7071

Manager Application

Monitor Application

Answer

Explanation

To verify if both Voicemail Pro and one-X® Portal services are running on a pre-configured Avaya IP Office™ Application Server, the Web Control interface at https:// :7071 can be used. This interface allows you to check the status of the services installed on the server, including Voicemail Pro and one-X® Portal.

Questions # 40:

You have changed the default port numbers for UDP, TCP and TLS in the Avaya IP Office™ to support a SIP Remote Worker.

On which two additional items do you need to change the port numbers as well? (Choose two.)

Options:

Manager PC

Network topology

Internet Router/Firewall

Client device

Answer

C, D

Explanation

Internet Router/Firewall: The ports on the router/firewall need to be updated to allow traffic through the new port numbers for SIP communication.

Client device: The client device (such as a SIP phone or softphone) also needs to be configured to use the new port numbers for communication with the Avaya IP Office™ system.

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