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Questions # 21:

Which of the following is NOT a fundamental principle specified in CIMA's Code of Ethics?

Options:

A.

Integrity

B.

Objectivity

C.

Confidentiality

D.

Sustainability

Questions # 22:

NNN is a logistics firm that contracts with online retailers (clients) to deliver parcels containing customers' purchases, to customers' home addresses. NNN holds inventory of the most frequently ordered products at its warehouses.

According to industry research, most clients require the contractors to deliver the customers their purchases soon after they place their order. They are not concerned with the environmental impact of the logistics process. They require very competitive delivery prices from their contractors.

Customer research reveals that households dislike being asked to stay at home for an entire day because logistics firms are unwilling to commit themselves to a precise delivery time. This problem has led to a small number of cases of customers arriving at the warehouses of logistics firms demanding to take their purchases away with them. Most households do not consider the environmental policies or performance of the firms they buy from.

The logistics industry is very competitive and NNN wants to protect its existing contracts and to win more. It needs to focus its resources on the 'things that must go right' in order for it to succeed.

Which THREE of the following are Critical Success Factors (CSFs) for NNN?

Options:

A.

Business processes that deliver to households at the promised time + or - 15 minutes.

B.

A shorter average time between receipt of an instruction from its client and delivery to the customer.

C.

Warehouses in areas of lowest feasible operating cost.

D.

A car park and waiting room for customers at each warehouse.

E.

A comprehensive policy on emissions and Corporate Social Responsibility (CSR).

Questions # 23:

Which THREE principles are explicitly named in the CIMA Ethical Code for Management Accountants Part A?

Options:

A.

Objectivity

B.

Professional Competence and Due Care

C.

Integrity

D.

Privacy of Information

E.

Correct Personal Behavior

Questions # 24:

DDD is a company which publishes paper-based books. In the last 10 years DDD has seen a steady decline in its sales. Last month, one of its major customers, a large chain of high street bookshops announced that it would be closing as a result in declining sales in the paper-based book market. The Board of DDD has therefore announced that in order to survive, it must re-focus the business upon the developement of electronic books, which will require a significant investment in new technology and staff training. However, some staff will be made redundant as part of this process. The Board of DDD has stated that it will reward staff who actively embrace the change process.

Which of the activities below would occur within the 'Unfreeze', 'Change' or 'Refreeze' stage of Lewin's three-stage model?

Question # 24

Options:

Questions # 25:

JJJ is about to undergo a period of rapid and far-reaching change. JJJ's Chief Executive has heard about work published by Beer and Nohria, 'Theory E' and 'Theory O', which identified reasons for business change initiatives failing. Select THREE of the following circumstances where it would be appropriate to use a 'Theory E' approach. 

Options:

A.

Shareholder value is the main concern.

B.

The Chief Executive is going to use a 'Top-down' approach.

C.

The change will be large and knowledge-driven.

D.

The change will be small and process-driven.

E.

The change is emergent and participative.

F.

The change is a response to new legislation.

Questions # 26:

In respect of mission statements, place the word "characteristic" or "purpose" against the relevant activity.

Question # 26

Options:

Questions # 27:

BBB is a manufacturer that has been criticized in the financial press because it does not have a policy for sustainability.

Which THREE of the following elements would be crucial to BBB successfully embedding sustainability into its activities? (Choose three.)

Options:

A.

BBB should include sustainability targets in performance appraisal.

B.

BBB's Board should make a commitment to sustainability.

C.

BBB should give all its staff training in sustainability.

D.

BBB should spend at least 0.1% of its Net Profit on sustainability projects.

E.

BBB should employ a new public relations consultancy.

F.

BBB should investigate the costs and benefits of establishing a sustainability department.

Questions # 28:

RRR is an insurance company which maintains an extensive database of its customer transactions over the last 10 years. RRR is developing a new product and has carried out a SWOT analysis.

Within which of the following aspects of the SWOT analysis would RRR include its customer database?

Options:

A.

Opportunity

B.

Threat

C.

Weakness

D.

Strength

Questions # 29:

ZYX is a global hotel chain, employing over 10,000 staff worldwide. ZYX operates a Code of Conduct for all of its staff, which states “Our staff are the most important assets of our business operations. We expect the highest standards of ethical and professional conduct from all staff, who must display the principles of trust, respect, equality, integrity and fairness at all times.”

Which THREE of the following actions could ZYX take to positively influence its staff to work to the ethical and professional principles in its Code of Conduct? (Choose three.)

Options:

A.

Disciplinary actions, such as fines, for staff who do not display high ethical and professional standards.

B.

Publication on its website of ZYX's Code of Conduct and regular examples of staff displaying the highest standards of professional conduct.

C.

Induction and on-going staff training on ZYX's Code of Conduct and ethical and professional principles.

D.

Interview process for staff prior to employment, to assess their understanding of ethical and professional behavior.

E.

Set performance targets in diversity and equality for its hotel senior managers.

F.

Operate a system of reward incentives for staff who display high ethical and professional standards.

Questions # 30:

BBB operates a small chain of coffee shops within Country X. a mature economy in northern Europe. BBB was established 20 years ago and currently employs over 150 staff in 25 shops located in major towns and cities throughout Country X. BBB attracts a wide range of customers, who are attracted by its extensive menu of coffee products and food Customers can either consume their purchases within the shop or can take their purchases away.

Which THREE of the following external environmental changes would have the greatest impact on BBB in the next three years?

Options:

A.

A worldwide shortage of coffee beans due to climate changes, affecting availability.

B.

The opening of an internationally renowned chain of coffee shops in Country X.

C.

An increase in the national statutory minimum wage in Country X.

D.

A planned refurbishment of 80% of BBB's shops to update its image and increase shop floor space

E.

An increase in the average age of the population in Country X due to falling birth rates.

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