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Viewing page 10 out of 15 pages
Viewing questions 91-100 out of questions
Questions # 91:

Which process works with incident management to ensure that security breaches are detected and logged?

Options:

A.

Change management

B.

Service level management

C.

Access management

D.

Continual service improvement

Questions # 92:

Which practice recommends using tools for collaboration and the automated matching of symptoms?

Options:

A.

Problem management

B.

Service level management

C.

Incident management

D.

Service request management

Questions # 93:

What should a release policy include?

Options:

A.

The process owner and process manager for each type of release

B.

The roles and responsibilities for incident and problem resolution

C.

The naming convention and expected frequency of each type of release

D.

The naming convention for all configuration items (CI) recorded in the configuration management system

(CMS)

Questions # 94:

Which function is responsible for the management of a data centre?

Options:

A.

Technical management

B.

Service desk

C.

Application management

D.

Facilities management

Questions # 95:

Which helps to manage an incident when it is unclear which support team should be working on the incident?

Options:

A.

Disaster recovery plans

B.

Swarming

C.

Target resolution times

D.

Self-help

Questions # 96:

Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

Options:

A.

Service configuration management

B.

Service desk

C.

IT asset management

D.

Monitoring and event management

Questions # 97:

Which does the ITIL service value system discourage?

Options:

A.

Coordinated authorities and responsibilities

B.

Organizational silos

C.

Interfaces among practices

D.

Organizational agility

Questions # 98:

What is the purpose of the ‘incident management’ practice?

Options:

A.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.

To capture demand for incident resolution and service requests

C.

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

D.

To support the agreed service quality by effective handling of all agreed user-initiated service requests

Questions # 99:

Which term describes the functionality offered by a service?

Options:

A.

cost

B.

Utility

C.

Warranty

D.

Risk

Questions # 100:

Which statement about the ‘change enablement’ practice is CORRECT?

Options:

A.

Service requests are usually normal changes that can be implemented quickly without authorization

B.

Emergency changes are changes that must be fully tested and fully documented prior to implementation

C.

Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

D.

Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

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Viewing questions 91-100 out of questions
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