ITIL Foundation (V4) (ITIL) Practice Test

Questions # 51:

Which practices are typically involved in the implementation of a problem resolution?

1. Continual improvement

2. Service request management

3. Service level management

4. Change control

Options:

1 and 2

1 and 4

3 and 4

2 and 3

Questions # 52:

Which statement about a ‘continual improvement register’ is CORRECT?

Options:

It should be managed at the senior level of the organization

It should be used to capture user demand

There should only be one for the whole organization

It should be re-prioritized as ideas are documented

Questions # 53:

Which is included in the purpose of the ‘design and transition’ value chain activity?

Options:

Ensuring that service components are available when needed

Providing transparency and good stakeholder relationships

Supporting services according to specifications

Continually meeting stakeholder expectations for costs

Questions # 54:

Which stakeholders co-create value in a service relationship?

Options:

Investor and consumer

Investor and supplier

Consumer and provider

Provider and supplier

Questions # 55:

Identify the missing word in the following sentence.

A known error is a problem that has been [?] and has not been resolved.

Options:

closed

logged

analysed

escalated

Questions # 56:

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Options:

Supplier management

Service desk

Problem management

Relationship management

Questions # 57:

When should a change request be submitted to resolve a problem?

Options:

As soon as a solution for the problem has been identified

As soon as a workaround for the problem has been identified

As soon as the analysis of the frequency and impact of incidents justifies the change

As soon as the analysis of cost, risks and benefits justifies the change

Questions # 58:

What is an IT asset?

Options:

The removal of anything that could have a direct or indirect effect on services

Any component that needs to be managed in order to deliver a service

A request from a user that initiates a service action

Any financially valuable component that can contribute to delivery of an IT product or service

Questions # 59:

Which describes a standard change?

Options:

A high-risk change that needs very thorough assessment

A change that is typically implemented as a service request

A change that must be implemented as soon as possible

A change that needs to be scheduled, assessed and authorized following a defined process

Questions # 60:

What are the types of asset management?

Options:

IT asset management and software asset management

Operational and technical management

IT asset management and technical management

Operational management and IT asset management

Viewing page 6 out of 15 pages

Viewing questions 51-60 out of questions

Summer Certification Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = getmirror

Pass the Exin-ITIL ITIL Questions and answers with ExamsMirror

Exam ITIL Premium Access

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

TOP CODES