Pass the Exin-ITIL ITIL Questions and answers with ExamsMirror

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

The ability to discover and respond to failure earlier

Standardization of practices and services

Understanding the customer’s perception of value

Understanding the current state and identifying what can be reused

A risk

An organization

A practice

An outcome

Each value stream must include all six value chain activities

Each value stream must be designed for a specific scenario

Each value stream must include all 34 ITIL practices

Each value stream must include suppliers or partners

Four dimensions of service management

Guiding principles

Service value chain

Practices

Where no target resolution time exists

For low impact incidents

Where the cause must be diagnosed

For information security incidents

Service request management

Change enablement

Problem management

Service level management

Outcomes rely on outputs to deliver results for a stakeholder.

Outcomes use activities to produce tangible or intangible deliverables.

Outcomes gives service consumers assurance of products or services

Outcomes help a service consumers to assess the cost of a specific activity

Governance

Service value chain

Guiding principles

Practices

A request for normal operation to be restored

A request to implement a security patch

A request tor access to a file

A request to investigate the cause of an incident