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Questions # 11:

The functions of mentoring include which THREE of the following?

Options:

A.

A career function concerned with enhancement through exposure, visibility and sponsorship.

B.

A Psychological function deriving from aspects of the relationship that advance competence and effectiveness.

C.

A contact function that expects mentees' contacts to provide them with valuable contacts.

D.

A 'drawing-out' function to increase an individual's ability and willingness in a specific subject or problem area.

E.

A training function aimed at continuous improvement of employee skills.

Questions # 12:

Which of the models below identifies triggers for change from the macro environment?

Options:

A.

Michael Porter's Five Forces

B.

Michael Porter's Diamond

C.

LoNGPEST

D.

Ansoff's Growth Matrix

Questions # 13:

Michael Porter identified four determinants of national competitive advantage, one of which is Factor conditions.

 

A company has the following 4 factor conditions. According to Porter, which will give the company a sustainable competetive advantage? 

Options:

A.

Unskilled labour

B.

Raw materials

C.

R & D experience

D.

Initial capital availability

Questions # 14:

Stimulating conflict can provide benefits for the organisation. Select ALL of the following that apply.

Options:

A.

Moderate levels of conflict will prevent an organisation from stagnating.

B.

It is a means by which to bring about innovation and change.

C.

It facilitates bringing problems to the surface so that they can be dealt with.

D.

It brings about a much higher level of tension that might be constructive.

Questions # 15:

Bob is the Finance Director of a manufacturing business selling luggage sucn as suitcases. He decides to undertake a business process re-engineering of the credit control function in order to achieve dramatic

improvements.

What wouldn't be classed as the main improvements bob expects to deliver?

Select ALL that apply.

Options:

A.

To change the culture of the team

B.

To improve security of information

C.

To automate the credit control process to reduce costs

D.

To improve the speed of the process to improve efficiency

E.

To reduce errors in credit control and produce more accurate information

F.

To do this in line with new sophisticated information systems

G.

To improve the motivation of the team

Questions # 16:

A company has used the Boston Consulting Group (BCG) matrix to plot the position of its products according to their relative market share and the growth of the market.

 

It has identified that it has several products under the heading of star.

 

Which of the following best describes its likely cash position? 

Options:

A.

Cash rich

B.

Cash neutral

C.

Cash negative

D.

This model doesn't consider the cash position

Questions # 17:

In the model of the organisational iceberg, which of the following is NOT one of the hidden elements?

Options:

A.

Communication pattern

B.

Feelings

C.

Style

D.

Structure

Questions # 18:

X is a Project Manager who works in a matrix organisational structure with an authoritarian leadership style. Team members are seconded on a part-time basis to teams led by X, who will then contribute to their individual performance appraisals at the end of each year.

 

X requires all team members to follow exactly what he tells them without question because he has the authority to provide negative feedback in their performance appraisals. According to the French and Raven model, select the type of power that X is using in these circumstances.

Options:

A.

Coercive

B.

Reward

C.

Referent

D.

Feedback

Questions # 19:

A company is considering introducing a new product into the market but has been advised to undertake some qualitative research prior to doing this. The marketing manager is uncertain as to what information it will get from this type of research.

 

Which of the following can be identified by carrying out qualitative research?    

Options:

A.

The reason why a customer might buy a certain brand.

B.

The number of customer complaints received in a given period.

C.

The sales value of a product for a given period.

D.

The profitability of a competitor.

Questions # 20:

Four orthopaedic surgeons in a busy hospital department have very different work habits. Each has their own team of medical technicians who are used to the surgeons' personal preferences and are very comfortable with their routines; they basically do the same things every day. This way of working has gone on for several years.

 

When a new administration manager suggested that they train all of the technicians to work with all the surgeons this led to significant resistance from all of the parties involved. The technicians were concerned that they would no longer be able to perform their usual daily tasks.

 

On the basis of the scenario what would be the main cause of their resistance?

Options:

A.

The technicians' fear that they would be forced out of their regular habits.

B.

The technicians' concern over personal loss such as benefits and privileges.

C.

The technicians' fear that the changes proposed would harm the efficiency of the department.

D.

The technicians' belief that role ambiguity and uncertainty would increase. 

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