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Questions # 21:

Porter's Value Chain model is divided into two main categories. From the choices below identify the TWO categories:

Options:

A.

Operational activities

B.

Marketing and Sales activities

C.

Primary Activities

D.

Procurement Activities

E.

Support Activities

F.

Outbound logistics

Questions # 22:

A highly complex IT project is being tackled by a self-managing team of three technical specialists who had never met each other before.

 

At first they argued constantly for nearly two days over the best way to tackle the work and what technical software tools to use. Finally these issues were resolved, the team went out for dinner together and they agreed how best to share the workload between them.

 

After this point, the productivity improved dramatically and good work progress was made. All was going well until two days later when another IT specialist turned up unexpectedly. This person was far less experienced than the other three.

 

The new arrival explained that he would be taking over as project manager and immediately started to give explicit orders to the team.

 

In the context of Tuckman's team development theory, which interpretation fits the facts of the scenario.

Options:

A.

The team had reached the performing stage but the arrival of the new specialist may result in the team reverting to the storming stage.

B.

The team had reached the norming stage and instructions from the new arrival will quickly help the team reach the performing stage.

C.

The team had already formed and were moving into the storming stage when the new arrival turned up and reset development at the forming stage.

D.

The new arrival will mean that the team will move forward from norming through storming into the final performing stage.

Questions # 23:

Japanese team working based on the Japanese production model, and widely copied around the world, possesses which THREE of the following characteristics?

Options:

A.

Assignment of tasks to work units rather than individual workers.

B.

Established to solve non-conventional problems.

C.

Composed of multiskiiled workers.

D.

Normally temporary and depend on the demands of new projects.

E.

Supervisors' roles seen as models for workers and act as a buffer between labour and management.

Questions # 24:

In order to compete successfully Company A needs to change. It needs to become more innovative and generate new ideas to get ahead of the competition.

 

Which of the strategies below, relating to conflict management (Mainwaring 1991), would help Company A to achieve this?  

Options:

A.

Conflict reduction

B.

Conflict orchestration

C.

Conflict suppression

D.

Conflict resolution

Questions # 25:

An insurance group is contemplating a proposal to outsource its customer call centre. The centre is currently managed as an internal function. Before taking a strategic decision, the group directors are assessing not only the long term operating costs but all the transaction costs associated with a change to an external provider.

 

In the context of this proposal, what are the transaction costs that would need to be considered by the directors?

 

Select ALL that apply.

Options:

A.

Contract drafting and negotiations

B.

Incentive payments for call centre staff

C.

Enforcing the terms of the contract

D.

Setting and monitoring service standards

Questions # 26:

A project team is engaged in a risk assessment process prior to the execution of a major project. One risk is assessed to be of low impact but medium likelihood (probability). In these circumstances the appropriate response is:

Options:

A.

Accept the risk, but monitor closely

B.

Negotiate the transfer of the risk to a third party

C.

Accept (tolerate) the risk without further action

D.

Take immediate steps to terminate the risk

Questions # 27:

Various methods of communication are available, including face to face, by telephone or online.

 

Which THREE of the following interactions are best conducted face to face?

Options:

A.

Discussion of the proposed strategy for the company between its senior managers.

B.

Booking hotel accommodation.

C.

Conducting a training session on how to administer life-saving first aid.

D.

Purchasing a well known brand of printer cartridges.

E.

Arranging the details of a joint venture with a new partner from a foreign country.

Questions # 28:

A fundamental concept of the successful use of a Balanced Scorecard is:

Options:

A.

to continually increase the number of performance indicators used to manage the business.

B.

to sometimes use a traffic light system to help prioritise activities in the scorecard.

C.

to see the scorecard as a technique for formulating strategy.

D.

to ensure that the scorecard consists of leading indicators of performance only.

Questions # 29:

A number of managers in an organisation approach change using a variety of techniques. Manager A focuses on staff training. Manager B provides large bonuses for effective project management. Manager C

restructures his team to reduce headcount. Manager D lays out the financial problems in the business and why change is unavoidable. Manager E calls his team together to openly discuss the issues. Manager F calls

for ideas from his team to make the change happen.

Based on Beer and Nohria's change theory, which of these managers can be described as Theory 0 managers?

Select ALL that apply.

Options:

A.

Manager A

B.

Manager E

C.

Manager F

D.

Manager B

E.

Manager C

F.

Manager D

Questions # 30:

Which of the following statements relate to the 'hard Ss' in Mckinsy's model?

Select ALL that apply.

Options:

A.

The long-term direction of an organisation

B.

The everyday procedures that an organisation has in place to govern its activity.

C.

The operating approach of an organisation's management.

D.

An organisation's employees and how they are developed, trained and motivated.

E.

An organisation's particular capabilities and competencies.

F.

The values and beliefs of an organisation, including those expressed in the mission statement.

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