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Porter's Value Chain model is divided into two main categories. From the choices below identify the TWO categories:
A highly complex IT project is being tackled by a self-managing team of three technical specialists who had never met each other before.
At first they argued constantly for nearly two days over the best way to tackle the work and what technical software tools to use. Finally these issues were resolved, the team went out for dinner together and they agreed how best to share the workload between them.
After this point, the productivity improved dramatically and good work progress was made. All was going well until two days later when another IT specialist turned up unexpectedly. This person was far less experienced than the other three.
The new arrival explained that he would be taking over as project manager and immediately started to give explicit orders to the team.
In the context of Tuckman's team development theory, which interpretation fits the facts of the scenario.
Japanese team working based on the Japanese production model, and widely copied around the world, possesses which THREE of the following characteristics?
In order to compete successfully Company A needs to change. It needs to become more innovative and generate new ideas to get ahead of the competition.
Which of the strategies below, relating to conflict management (Mainwaring 1991), would help Company A to achieve this?
An insurance group is contemplating a proposal to outsource its customer call centre. The centre is currently managed as an internal function. Before taking a strategic decision, the group directors are assessing not only the long term operating costs but all the transaction costs associated with a change to an external provider.
In the context of this proposal, what are the transaction costs that would need to be considered by the directors?
Select ALL that apply.
A project team is engaged in a risk assessment process prior to the execution of a major project. One risk is assessed to be of low impact but medium likelihood (probability). In these circumstances the appropriate response is:
Various methods of communication are available, including face to face, by telephone or online.
Which THREE of the following interactions are best conducted face to face?
A fundamental concept of the successful use of a Balanced Scorecard is:
A number of managers in an organisation approach change using a variety of techniques. Manager A focuses on staff training. Manager B provides large bonuses for effective project management. Manager C
restructures his team to reduce headcount. Manager D lays out the financial problems in the business and why change is unavoidable. Manager E calls his team together to openly discuss the issues. Manager F calls
for ideas from his team to make the change happen.
Based on Beer and Nohria's change theory, which of these managers can be described as Theory 0 managers?
Select ALL that apply.
Which of the following statements relate to the 'hard Ss' in Mckinsy's model?
Select ALL that apply.
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