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What metrics should a contact centermanager consider to measure adoption of Salesforce Knowledge? (Choose 2)
A case has not been closed even after 30 days, but those cases canbe closed in 7 days. What should the consultant do toovercome this? choose 2 options
A Global company requires public documents to betranslated into multiple languages.
Which implementation should the consultant recommend?
What are two design considerations for a Live Agent implementation? Choose 2 answers
The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allow customers to contact agents through phone and chat.
Which solution should be implemented to support this?
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
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