Pass the Salesforce Consultant ADM-261 Questions and answers with ExamsMirror

Which step should a consultant take to import articles into Salesforce Knowledge? (Choose 2)

How is the hash mark (e.g., #salesforce) usedin chatter?

A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter

What should the Consultant recommend implementing in the Lightning Service Console?

A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts. Which feature will help the support agent send this question to the right group of people?

What process is a use case for Visual workflow? Choose 3 answers

Universal Containers is training a new set of Service Reps. Part of the training includes handling LiveAgent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.

What Lightning Console feature should a Consultant configure to support this need?

Why would customer upgrade from self-service to customer portal (Choose 3)?

Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL) to align with industry best practices?

UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:Billing problems account for less than 5% of the calls. Billing data is stored in an external system containing over 20 million records. Agents do not want to maintain separate login sessions for Salesforce and the billing system. What solution should a consultant recommend?

Universal Containers is implementing acall center using CTI (Computer-telephony integration).

Which three items, at a minimum, must be implemented and deployed to ensure success?

Choose 3 answers