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Questions # 1:

You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?

Options:

A.

Create a Custom Sharing Rule

B.

Enable Super User Access

C.

Increase the number of roles within the Community Settings

D.

Create an APEX Custom Permission

E.

Create a Custom Sharing Set

Questions # 2:

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

Options:

A.

Community Settings

B.

Community Builder

C.

Force.com Sites

D.

Site.com Studio

Questions # 3:

What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?

Options:

A.

Create Process flows to identify posts with the offensive or inappropriate words and replace with other content

B.

Enable Moderation for the Community to block offensive or inappropriate content

C.

Write a trigger to identify posts with the offensive or inappropriate words and replace with other content

D.

Use moderation rules in the Community to block offensive or inappropriate content

Questions # 4:

What must your enable at the User level to ensure External Users are able to view Knowledge?

Options:

A.

Check Knowledge Use

B.

Check the Data Categories youwant to be Visible

C.

Assign the Knowledge User Permission Set

D.

Assign the Knowledge One Permission Set

E.

Check KnowledgeOne User

Questions # 5:

Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template. What two things should a Salesforce Admin do to accomplish this requirement? Choose2 answers

Options:

A.

Add French and Italian languages to the Community using the Community Builder Page Editor

B.

Add French and Italian languages to the Community using Site.com configuration

C.

Add the Language Picker Component to make French and Italian available on the Community Pages

D.

Add French and Italian to Language Settings under Admin Setup

Questions # 6:

Universal Containers uses Customer Community licences.

One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:

Options:

A.

Customer Community Plus

B.

Lightning External Apps

C.

High Volume Customer Portal

D.

Portal Manager

Questions # 7:

Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?

Options:

A.

Leverage Opportunity feed and group record layout for access control.

B.

Leverage unlisted groups and record sharing for access control.

C.

Leverage Opportunity feed and manual shares for access control.

D.

Leverage private groups and record sharing for access control.

Questions # 8:

When architecting a community strategy it is important toconsider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?

Options:

A.

10,000

B.

2,500

C.

1,000

D.

4,000

E.

5,000

Questions # 9:

What do you recommend? Universal Containers have launched their CustomerCommunity on the Koa template. Community members have asked your advice for accessing the community on iOS devices.

Options:

A.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.

B.

Navigate to the community URLin the browser and a mobile experience will be automatically rendered.

C.

IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.

D.

All users should access a Koa Community via aDesktop browser only.

Questions # 10:

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, includingcustomers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.

What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

Options:

A.

Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

B.

Make the article detail page available for unauthenticated access to help customers view articles without login.

C.

Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.

D.

Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

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