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Salesforce Certified Community Cloud Consultant (SP25) Questions and Answers

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Viewing page 3 out of 9 pages

Viewing questions 21-30 out of questions

Questions # 21:

Universal Containersis setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

Select one or more of the following:

Options:

Answer

Questions # 22:

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

Options:

Custom Permission

Custom Sharing Rule

Records owned by community members are automatically shared with all internal users

Custom Sharing Set

Custom Sharing Group

Answer

Questions # 23:

Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?

Options:

Provide Super User Access to Partner Sales Reps

Set the number of partner roles to two

Create a criteria-based Sharing Rule

Enable the Partner Sales Manager as Super Admin

Answer

Questions # 24:

Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?

Options:

Reputation Types

Reputation Categories

Reputation Groups

Reputation Levels

Reputation Ranks

Answer

Questions # 25:

How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

Options:

Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.

Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.

Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.

Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private

Answer

Explanation

QUESTIONNO: 170

Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They have 50 Salesforce Live Agent Licenses provisioned in their org.

A. EnableLive Agent in Community Settings.

B. Add a custom Live Agent Lightning component.

C. Set up Live Agent in Community Management.

D. Configure Live Agent in the Salesforce org.

Answer: B, D

Questions # 26:

Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support andadditional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?

Options:

Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

Build a new Community with required features after testing in a Sandbox and deactivate the existing Community

Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.

Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.

Answer

Questions # 27:

Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

Options:

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

All users should access a Koa Community via a Desktop browser only

IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community

Navigate to the community URL in the browser and a mobile experience will be automatically rendered

Answer

Questions # 28:

Your company is using the Napili template and is expanding internationally and now requires your Community to support multiple languages what steps should you take to support this in your community?

Options:

Multiple community languages are not supported5. Enable the Language Picker in the Community Builder and select the supported languages in Community Settings

Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template

Enable Community Language Picker in the setup menu and select the supported languages in the Community Builder

Enable the Language Picker in the Community Builder. Salesforce will automatically present a list of supported languages

Answer

Questions # 29:

You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?

Options:

Community Managers are able to view all Community Users regardless of the organisation-wide defaults

Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

Community users in the same community can see each other, regardless of the organisation-wide defaults

Portal users in the same customer or partner portal account can see each other, regardless of the organization-widedefaults

Answer

Questions # 30:

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?