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Viewing page 4 out of 9 pages
Viewing questions 31-40 out of questions
Questions # 31:

One of the features of Salesforce Communities is being able tonest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?

Options:

A.

Level 1 = 25, Level 2 = 15, Level 3 = 10

B.

Level 1 = 20, Level 2 = 20, Level 3 = 20

C.

Level 1 = 10, Level 2 = 15, Level 3= 20

D.

Level 1 = 25, Level 2 = 10, Level 3 = 10

E.

Level 1 = 35, Level 2 = 10, Level 3 = 15

Questions # 32:

Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

Options:

A.

Upload the logo as an externally available Document and include it in the login page

B.

Add the logo to the Login & Registration setup page in Community Management

C.

Override the default Community login page to a custom login page with the logo

D.

Use URL redirect to redirect users to a custom login page with the logo

Questions # 33:

Northern Trail Outfitters wants to launch their Community withthe following requirements:• Enable ions• Use Reputation for gamification• View the Trending Articles• Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers

Options:

A.

Use Reputation for gamification

B.

View the Trending Articles

C.

Enable ions

D.

Optimized for mobile

Questions # 34:

Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.

The following are the requirements for their Community:

- Branding is limited to the logo and company colour palette.

- Chatter Groups will be used for private product collaboration.

- Users should be able to submit a support case

- Users should be able to view invoice information (external object using Salesforce Connect)

- Users should be able to view order information (saved in the Standard Order object in Salesforce)

Which three requirements can be accomplished with the Customer Service (Napili) Template?

Choose 3 answers.

Options:

A.

Branding is limited to the logo and company colour palette.

B.

ChatterGroups will be used for private product collaboration.

C.

Users should be able to submit a support case

D.

Users should be able to view invoice information (external object using Salesforce Connect)

E.

Users should be able to view order information (savedin the Standard Order object in Salesforce)

Questions # 35:

Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: • users Profile has Read Access on the Work Orders Object • Users Profile hasa tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?

Options:

A.

Verify that the Work Order tab is under the Selected tab in Community Settings Setup.

B.

Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"

C.

Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"

D.

Verify that the Work Order tab is under the Selected tab in Community Management.

Questions # 36:

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

Options:

A.

Build a Surveys Lighting Component

B.

Use an AppExchange Survey Lightning Component

C.

Build a Surveys Visualforce Page

D.

Use the Standard Surveys Lightning Component

Questions # 37:

Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.

Options:

A.

Performance Edition/Customer Community.

B.

Professional Edition/Customer Community.

C.

Database.com Edition/ Customer Community.

D.

Unlimited Edition/Customer Community.

E.

Enterprise Edition/Customer Community Plus.

Questions # 38:

Universal Containers is launching a Community to provide a self-help Channel to theircustomers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a SalesforceAdmin use for the partner users?

Options:

A.

Partner Community Plus License

B.

Service Cloud License

C.

Support Community License

D.

Customer Community Plus License

Questions # 39:

Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?

Options:

A.

Use the Case object with full layout, return five records, and use the "My Cases" list view.

B.

Use the Case object, return five records, use the "My Cases" list view, and disable public access.

C.

Use the "My Cases' list view with compact layout, return five records, and disable public access.

D.

Use the Case object with compact layout, retum five records, and use the •My Cases" list view.

Questions # 40:

Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]

Options:

A.

Partner Community

B.

Salesforce Community Content

C.

Customer Community

D.

Salesforce

E.

Customer Community Plus

Viewing page 4 out of 9 pages
Viewing questions 31-40 out of questions
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