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Pass the Salesforce Community Cloud CRT-271 Questions and answers with ExamsMirror

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Viewing page 6 out of 9 pages
Viewing questions 51-60 out of questions
Questions # 51:

Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?

Options:

A.

Use the Case object with full layout, return five records, and use the "My Cases" list view.

B.

Use the Case object, return five records, use the "My Cases" list view, and disable public access.

C.

Use the "My Cases' list view with compact layout, return five records, and disable public access.

D.

Use the Case object with compact layout, retum five records, and use the •My Cases" list view.

Questions # 52:

Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS

Options:

A.

Kokua

B.

Napili

C.

Aloha

D.

Visualforce + Tabs

E.

Koa

Questions # 53:

You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) areavailable to them in your Napili Template Community?

Options:

A.

Develop a custom lightning component which will allow seamless transition between languages

B.

Install the Google Translation component which allows Authenticated users to swap between languages

C.

Language will be determined by the language set on their User Profile

D.

Place the Language Picker Component on the Community home page

E.

Multi-Language support is not available for Napili Template communities

Questions # 54:

The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

Options:

A.

Data Categories

B.

Topics

C.

Chatter Groups

D.

Article Groups

E.

Knowledge Groups

Questions # 55:

Universal Containers is launching a support Community with the following requirements:• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They have50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

Options:

A.

Enable Live Agent in Community Settings

B.

Add a custom Live Agent Lightning component

C.

Setup Live Agent in Community Management

D.

Configure Live Agent in the Salesforce org

Questions # 56:

Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would anAdministration take to do this?

Options:

A.

Navigate to the Contact Record and Enable the Contact as a Community User

B.

Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

C.

Add the Member Profile to the Community

D.

Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

Questions # 57:

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. TheSalesforce Admin has validated the following on the Community user profile: • Users Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

Options:

A.

Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

B.

Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

C.

Verify that the Invoices tab is under the Selected tab in Community Management

D.

Verify that the Invoices tab is under the Selected tab in Community Settings Setup

Questions # 58:

A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform?Choose 3 answers

Options:

A.

Make sure the community is in Active status.

B.

Are sure thecommunity is in Published status.

C.

Set the community in preview status to review before changing it to Active status.

D.

Make sure the users have their profiles established in the community.

E.

Set the email check box option at the community level.

Questions # 59:

You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?

Options:

A.

Build up a network of brand ambassadors and make them moderators in your community

B.

Develop a lightning component that runs frequent promotions

C.

Install the Communities Reports and Dashboards package from the AppExchange

D.

Develop Reports and Dashboards built of the Network Object to understand insights from your communit

E.

Ensure that you have community promotions built into your Journey Builder on Marketing Cloud

Questions # 60:

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

Options:

A.

Custom Permission

B.

Custom Sharing Rule

C.

Records owned by community members are automatically shared with all internal users

D.

Custom Sharing Set

E.

Custom Sharing Group

Viewing page 6 out of 9 pages
Viewing questions 51-60 out of questions
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