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Viewing questions 31-40 out of questions
Questions # 31:

Which of the following areas would technology help to support during the service lifecycle?

1. Data mining and workflow

2. Measurement and reporting

3. Release and deployment

4. Process design

Options:

A.

2 and 3 only

B.

2 and 4 only

C.

1 and 3 only

D.

All of the above

Questions # 32:

Which areas of service management can benefit from automation?

1. Design and modeling

2. Reporting

3. Pattern recognition and analysis

4. Detection and monitoring

Options:

A.

1, 2 and 3 only

B.

1, 3 and 4 only

C.

2, 3 and 4 only

D.

All of the above

Questions # 33:

Which of the following CANNOT be provided by a tool?

Options:

A.

Knowledge

B.

Information

C.

Wisdom

D.

Data

Questions # 34:

Which of the following options is a hierarchy that is used in knowledge management?

Options:

A.

Wisdom - Information - Data - Knowledge

B.

Data - Information - Knowledge - Wisdom

C.

Knowledge - Wisdom - Information - Data

D.

Information - Data - Knowledge - Wisdom

Questions # 35:

Which is a responsibility of a customer within the service level management process?

Options:

A.

Negotiate third party contracts

B.

Measure service availability

C.

Supply good or services

D.

Agree Service level targets

Questions # 36:

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business

requirements?

Options:

A.

Service transition

B.

Service design

C.

Service operation

D.

Service configuration

Questions # 37:

What BEST describes an important principle of communication in service operation?

Options:

A.

It is efficient, effective and economical for all IT services.

B.

It has an intended purpose or a resultant action.

C.

It focuses on creating a relationship between processes and products.

D.

It has responsibility for creating policies.

Questions # 38:

Which is an objective of event management?

Options:

A.

To maintain user satisfaction with the quality of IT services

B.

To detect changes of state that have significance for management of an IT service

C.

To provided a channel for users to receive standard services that they are expecting

D.

To minimize the impact of incidents due to service failures that cannot be prevented

Questions # 39:

Which of the following in NOT an objectives of the operations management function?

Options:

A.

Swift application of skills to diagnose any IT Operations failures that occur

B.

Delivering Operational improvements to achieve reduced costs.

C.

Management of the definitive media library (DML)

D.

Maintenance of status quo to achieve stability of day to day processes and activities

Questions # 40:

Which Functions are included in IT operations management?

Options:

A.

Network management and application management

B.

Technical management and change management

C.

IT operations control and facilities management

D.

Facilities management and release management

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