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846 Students Passed

94% Average Score

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Viewing page 7 out of 9 pages
Viewing questions 61-70 out of questions
Questions # 61:

In which of the following should details of a workaround be documented?

Options:

A.

The service level agreement (SLA)

B.

The problem record

C.

The availability management information system

D.

The IT service continuity plan

Questions # 62:

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

Options:

A.

Change proposal

B.

Change policy

C.

Service request

D.

Risk register

Questions # 63:

Which of the following are types of service defined in ITIL?

1. Enabling

2. Core

3. Enhancing

4. Computer

Options:

A.

1, 3 and 4 only

B.

2, 3 and 4 only

C.

1, 2 and 4 only

D.

1, 2 and 3 only

Questions # 64:

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

Options:

A.

Configuration baseline

B.

Project baseline

C.

Change baseline

D.

Asset baseline

Questions # 65:

Which of the following are valid parts of the service portfolio?

1. Service pipeline

2. Service knowledge management system (SKMS)

3. Service catalogue

Options:

A.

1 and 2 only

B.

3 only

C.

1 and 3 only

D.

All of the above

Questions # 66:

What is the BEST description of an operational level agreement (OLA)?

Options:

A.

An agreement between the service provider and another part of the same organization

B.

An agreement between the service provider and an external organization

C.

A document that describes to a customer how services will be operated on a day-to-day basis

D.

A document that describes business services to operational staff

Questions # 67:

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

Options:

A.

Training in risk management for all staff and identification of risks

B.

Identification of risk, analysis and management of the exposure to risk

C.

Control of exposure to risk and investment of capital

D.

Training of all staff and investment of capital

Questions # 68:

Which of the following statements about standard changes are CORRECT?

1. The approach is pre-authorized

2. The risk is usually low and well understood

3. Details of the change will be recorded

4. Some standard changes will be triggered by the request fulfillment process

Options:

A.

1 only

B.

2 and 3 only

C.

1, 2 and 4 only

D.

All of the above

Questions # 69:

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

Options:

A.

A service option

B.

A service transition package (STP)

C.

A service design package (SDP)

D.

A service charter

Questions # 70:

Which of these statements about resources and capabilities is CORRECT?

Options:

A.

Resources are types of service asset and capabilities are not

B.

Resources and capabilities are both types of service asset

C.

Capabilities are types of service asset and resources are not

D.

Neither capabilities nor resources are types of service asset

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Viewing questions 61-70 out of questions
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