Pass the ITIL Foundation Level ITIL-Foundation Questions and answers with ExamsMirror

Practice at least 50% of the questions to maximize your chances of passing.

Exam ITIL-Foundation Premium Access

View all detail and faqs for the ITIL-Foundation exam

Go to Exam

846 Students Passed

94% Average Score

96% Same Questions

Viewing page 5 out of 9 pages

Viewing questions 41-50 out of questions

Questions # 41:

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

Options:

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Answer

Questions # 42:

Which one of the following does service metrics measure?

Options:

Functions

Maturity and cost

The end-to-end service

Infrastructure availability

Answer

Questions # 43:

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Options:

Implementing service and process improvements

Reviewing measurements and metrics

Creating a baseline

Defining measurable targets

Answer

Questions # 44:

What do customer perceptions and business outcomes help to define?

Options:

The value of a service

Governance

Total cost of ownership (TCO)

Key performance indicators (KPIs)

Answer

Questions # 45:

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Options:

Service design: Design the processes

Service strategy: Develop the offerings

Service transition: Plan and prepare for deployment

Service operation: IT operations management

Answer

Questions # 46:

Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?