Pass the ITIL Foundation Level ITIL-Foundation Questions and answers with ExamsMirror

Which statement about the emergency change advisory board (ECAB) is CORRECT?

Which of the following should be done when closing an incident?

1. Check the incident categorization and correct it if necessary

2. Check that the user is satisfied with the outcome

What guidance does ITIL give on the frequency of production of service reporting?

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

Which of the following should be documented in an incident model?

1. Details of the service level agreement (SLA) pertaining to the incident

2. Chronological order of steps to resolve the incident

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

In which document would you expect to see an overview of actual service achievements against targets?

Which of the following are the MAIN objectives of incident management?

1. To automatically detect service-affecting events

2. To restore normal service operation as quickly as possible

3. To minimize adverse impacts on business operations

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Which of the following identify the purpose of business relationship management?

1. To establish and maintain a business relationship between service provider and customer

2. To identify customer needs and ensure that the service provider is able to meet