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Viewing questions 51-60 out of questions
Questions # 51:

Which one of the following is NOT part of the service design stage of the service lifecycle?

Options:

A.

Designing and maintaining all necessary service transition packages

B.

Producing quality, secure and resilient designs for new or improved services

C.

Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

D.

Measuring the effectiveness and efficiency of service design and the supporting processes

Questions # 52:

Which statement should NOT be part of the value proposition for Service Design?

Options:

A.

Reduced total cost of ownership

B.

Improved quality of service

C.

Improved Service alignment with business goals

D.

Better balance of technical skills to support live services

Questions # 53:

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

Options:

A.

Event management, incident management, problem management, request fulfilment, and access management

B.

Event management, incident management, change management, and access management

C.

Incident management, problem management, service desk, request fulfilment, and event management

D.

Incident management, service desk, request fulfilment, access management, and event management

Questions # 54:

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Options:

A.

Service Strategy

B.

Continual Service Improvement

C.

Service Operation

D.

Service Design

Questions # 55:

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

Options:

A.

Service operation

B.

Service transition

C.

Continual service improvement

D.

Service strategy

Questions # 56:

In which of the following areas would ITIL complementary guidance provide assistance?

1. Adapting best practice for specific industry sectors

2. Integrating ITIL with other operating models

Options:

A.

Both of the above

B.

Neither of the above

C.

Option 1 only

D.

Option 2 only

Questions # 57:

Service transition contains detailed descriptions of which processes?

Options:

A.

Change management, service asset and configuration management, release and deployment management

B.

Change management, capacity management event management, service request management

C.

Service level management, service portfolio management, service asset and configuration management

D.

Service asset and configuration management, release and deployment management, request fulfilment

Questions # 58:

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Options:

A.

Service strategy

B.

Service design

C.

Service transition

D.

Service operation

Questions # 59:

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

Options:

A.

Service design

B.

Service transition

C.

Continual service improvement

D.

Service operation

Questions # 60:

Which of the following is NOT an objective of Continual Service Improvement?

Options:

A.

Review and analyze Service Level Achievement results

B.

Identify activities to improve the efficiency of service management processes

C.

Improve the cost effectiveness of IT services without sacrificing customer satisfaction

D.

Conduct activities to deliver and manage services at agreed levels to business users

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