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Viewing page 11 out of 13 pages
Viewing questions 151-165 out of questions
Questions # 151:

A course is two days in length, and has at its core a four-step process. At the end of the first day, learners should be able to effectively demonstrate the first two steps of the model; however, it is clear a number of participants have not yet mastered the second step of the model. The instructor should:

Options:

A.

Plan to practice the second step of the model at the star of day two

B.

Meet individually with the learners who seem to be struggling

C.

Only focus on the first two steps of the model

D.

Continue with the course as planned on day two

Questions # 152:

A learner responds incorrectly to an instructor's question. Which of the following is the BEST response?

Options:

A.

The instructor should answer the question in order to maintain the self-confidence of the learner

B.

Be honest and tell the learner the answer was incorrect.

C.

Thank the participant for trying and desk if someone could help out.

D.

Move quickly to the next question so the learner will not feel embarrassed.

Questions # 153:

During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?

Options:

A.

Have the facilities coordinator provide a projector.

B.

Continue with the demonstration with all learners looking at the instructor's screen,

C.

Continue the demonstration by explaining what is on the instructor's screen.

D.

Postpone the class until the network becomes available.

Questions # 154:

An instructor is leading a virtual class when several learners start having significant bandwidth issues that cause them to drop out of the live session. Which of the following represents the BEST solution to the problem?

Options:

A.

Inform the learners that most of the same material will be covered in the next class session.

B.

Have the learners watch a recorded session of the class.

C.

Request that those learners with bandwidth issues be moved to an in-person live class,

D.

Cancel the current session and schedule a make-up class.

Questions # 155:

When delivering lecture in a virtual classroom environment, an instructor should:

Options:

A.

Use markup tools (e.g. highlighter) to guide the learners focus.

B.

Record as much as possible ahead of time to avoid misspeaking.

C.

Use open-ended questions to facilitate discussion.

D.

Only use live video as a backup plan due to bandwidth restrictions.

Questions # 156:

A student has been struggling with a lengthy topic. Which of the following is the BEST way to encourage the student?

Options:

A.

Praise the student each time a correct answer is given.

B.

Praise the student privately only.

C.

Improve the student’s grade with extra quizzes.

D.

Say nothing when the student is incorrect.

Questions # 157:

A trainer needs to explain to a group of learners the need for pre-course and post-course assessments. Which of the following represents the BEST explanation?

Options:

A.

A tool to measure participant’s knowledge level before a training session compared to after a training session has been completed

B.

A tool that measures the engagement level of individual participants in the class and is sent to management for documentation

C.

A tool that determines if the course should continue to be offered to a particular group based on the before and after results

D.

A tool whose results are used to target the types of participants that should attend a particular training course in the future

Questions # 158:

Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to:

Options:

A.

send each participant an email quiz on the steps of the model two weeks after class.

B.

provide each participant with a laminated job aid which outlines all the steps of the model.

C.

ask that the participants call the instructor within one week to inform the instructor how they are using the model.

D.

ask that each participant’s manager discusses the class content with their employee.

Questions # 159:

Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?

Options:

A.

Converting all documentation to web formats and hosting them internally.

B.

Converting all documentation to PDF (downloadable) formats and hosting them externally.

C.

Converting all documentation to web formats and hosting them externally.

D.

Converting all documentation to PDF (downloadable) formats and hosting them internally.

Questions # 160:

A trainer is concerned that weather conditions will affect weekly class attendance. Which of the following actions is BEST to take?

Options:

A.

Conduct class on time and request classmates to relay the information to missing students.

B.

Conduct class on time and record the session to post for students to view later on.

C.

Delay the class, skipping the material until weather permits.

D.

Postpone the class to allow the late students to arrive.

Questions # 161:

Which of the following would BEST serve an instructor in ensuring that grammar and syntax are correct on any handouts that the instructor is to distribute within a session? (Select TWO).

Options:

A.

Create a data dictionary

B.

Read the handout backwards before approving it

C.

Consult a recognized style guide

D.

Solicit a colleague as a proofreader

E.

Create session summaries

Questions # 162:

A number of new hires need to receive training on emerging technologies. An instructor has conducted a needs assessment and realizes that the learners all have varying degrees of experience. Which of the following is the BEST way for the instructor to begin the course?

Options:

A.

Ask the learners if they have any questions

B.

Ask the learners to introduce themselves

C.

Tell a story to humor the learners

D.

Review all of the learning objectives and start teaching the course

Questions # 163:

A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?

Options:

A.

Probing

B.

Higher-order

C.

Closed-ended

D.

Hypothetical

Questions # 164:

The MOST effective way for a trainer to build rapport with a training audience is to:

Options:

A.

meet the participants after work at their favorite restaurant.

B.

weave into the discussion something personal about each participant.

C.

dress in very casual attire so the class feels comfortable with the trainer.

D.

spend break time swapping jokes with the participants.

Questions # 165:

Which of the following is the BEST skill for an instructor to have?

Options:

A.

Ability to adapt delivery methods to meet various learning needs

B.

Ability to ask direct questions of all learners

C.

Ability to identify problems with classroom equipment

D.

Ability to handle classroom disruptions

Viewing page 11 out of 13 pages
Viewing questions 151-165 out of questions
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