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CompTIA
CTT+
TK0-201
CTT+ Exam (Certified Technical) Questions and Answers

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Viewing page 7 out of 13 pages

Viewing questions 91-105 out of questions

Questions # 91:

An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?

Options:

Proceed with the course at a beginner level

Ask the learners during introductions

Assume all learners' knowledge is equal

Administer a written pre-test

Answer

Questions # 92:

During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalateto call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

Options:

Review or revisit call center standards.

Create a special session just for the managers.

Provide a cheat sheet for the add-on products.

Monitor the agents for a week to truly understand their world.

Answer

Questions # 93:

A trainer is preparing to present a class for non-technical students. Which of the following would be the BEST media to prepare?

Options:

Computer-generated printouts of the material

Video podcasts of the training sessions

Audio files explaining the processes in the class

Virtual training sessions providing a comfortable environment

Answer

Questions # 94:

Which of the following is considered an advantage of using a relay question?

Options:

It allows the instructor to engage more than one participant with the same question

It prevents the instructor from injecting value judgments on the material being presented

It allows the instructor to test an individual’s understanding against a performance objective

It prevents participants from upstaging the instructor

Answer

Questions # 95:

A trainer asks each learner to present a different chapter of the textbook in front of the class. During one presentation, another learner asks the presenter a question that the presenter cannot answer. Which of the following is the BEST action from a trainer who strives to involve all learners?

Options:

The trainer asks a specific learner to answer the question.

The trainer asks if anyone in the class knows the answer.

The trainer answers the question.

The trainer asks all learners to read a specific page in the textbook.

Answer

Questions # 96:

A trainer is in the middle of making a point with difficult material when a learner asks a question that is slightly off-topic. Which of the following is the BEST course of action for the trainer to take?

Options:

Answer the question immediately so it will not hang in the background distracting others

Inform the student that it is an off-topic question and has no place within the material

Redirect the question to another learner so their knowledge can be shared with the class

Defer the question, promising to get back to it as soon as is reasonable

Answer

Questions # 97:

A student insists on asking advanced non-relevant questions during class. The instructor believes the student is challenging their knowledge. Which of the following shows how the instructor would BEST handle the situation?

Options:

Address the issue in private with the student at the next break.

Address the issue by removing the student from the classroom.

Address the issue publicly in front of the class.

Address the issue by ignoring the student.

Answer

Questions # 98:

A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?

Options:

Inform the student that the instructor did not write the objectives.

Identify the objective with an explanation of how the assignment meets the objective.

Direct the student to the instructor’s supervisor for discussion.

Remind the student that not all assignments will align with a course objective.

Answer

Questions # 99:

An instructor is ending a training course and has covered all the material. The instructor has just conducted a final summary of the material. Which of the following should the instructor do NEXT?

Options:

Provide an end of course critique to the learners.

Conduct an assessment to ensure the learning objectives have been met.

Ask the learners if they have any questions.

Thank the learners for their participation and conclude the course.

Answer

Questions # 100:

During a course, the students express the need for additional training on a specific topic. Which of the following should the trainer do FIRST?

Options:

Determine if there is time in the current course to cover the topic and add the topic if possible.

Extend the course an additional day and provide students the time to adjust their travel arrangements.

Inform the client that the students will need an additional course and request the funds to design it.

Dismiss the students since the topic was not in the original course and continue training.

Answer

Questions # 101:

An instructor is preparing to teach a virtual class that requires students to download two large files in order to participate in class. Which of the following is the BEST way to handle the situation?

Options:

At the end of the first day, make sure students receive a link to the files so that they can download them.

Provide students with a link to the files so that they can download them when needed.

Make sure an email is sent with a link to the location with instructions to download before class starts.

During class introduction, ensure that students receive a link to the files so that they can download them.

Answer

Questions # 102:

A learner profiles as a traditional learner, but interactions with the instructor are very important to the learner to ensure that their specific learning needs are addressed. Which of the following delivery methods would be BEST for this learner?

Options:

Brainstorm

Lecture

Role play

Virtual

Answer

Questions # 103:

Which of the following is the GREATEST drawback in implementing streaming videos to enhance learning and engage the audience?

Options:

Internet speed

Volume control

Sound quality

Video quality

Answer

Questions # 104:

Which of the following methods of delivery allows the learner to act out aspects of the course topics?

Options:

Role playing

Brainstorming

Lecture

Demonstration

Answer

Questions # 105:

During the course introduction, a student expresses that an objective they expected to be covered in the course is not listed. Which of the following actions should the trainer perform?