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Questions # 16:

A trainer discovers that the assigned room for the program is equipped with a projector and two easel pads. The curriculum requires several important overheads that help explain key objectives of the program. However, the sun coming through the uncovered windows will prevent students from seeing any of the overheads. Which of the following should the trainer do FIRST?

Options:

A.

Deliver the training and omit overhead projection until a different time of day.

B.

Ask if there is another room available in the facility that will accommodate the course.

C.

Use pages from the easel pad to block light from the windows.

D.

Contact the building’s facilities manager to provide a different projector.

Questions # 17:

During pre-course communications the instructor discovers that the course is different than the one expected by the class. Which of the following would be the BEST course of action?

Options:

A.

Conduct the class expected by the learners.

B.

Contact the training coordinator and ask for further instructions.

C.

Cancel the class because not enough time was given to prepare for the unexpected subject matter.

D.

Conduct the class according to new material.

Questions # 18:

A student constantly interrupts the presentation to show their knowledge of the subject matter to impress their boss who is also in the class. Which of the following shows how the trainer should handle the situation?

Options:

A.

When the student makes a mistake point it out to the class to embarrass them.

B.

Publicly announce that the interruptions will not be tolerated.

C.

Ask the student’s boss to leave the class in order to stop the interruptions.

D.

On a break talk to the student and ask them to limit their interruptions.

Questions # 19:

Which of the following items are MOST important to include on an evaluation form for an asynchronous course? (Select THREE).

Options:

A.

The instructor's response time

B.

The number of breaks permitted

C.

The Internet connection speed

D.

The success of meeting course objectives

E.

The ease of use of the course's interface

F.

The quality of the testing environment

G.

The instructor's attendance record

Questions # 20:

A student asks a relevant question about the material for which the instructor does not know the answer. Which of the following is the BEST response?

Options:

A.

The instructor should admit lack of knowledge and report back after the next break.

B.

The instructor should not admit lack of knowledge and should tell the student the question is irrelevant to the class.

C.

The instructor should not admit lack of knowledge and should provide an answer that sounds accurate.

D.

The instructor should admit lack of knowledge, but tell the student it is irrelevant to the class.

Questions # 21:

At the beginning of a course that the trainer is presenting for the first time, the trainer should:

Options:

A.

explain the mandated courseware is not the trainer’s choice.

B.

ask the students to fill out the trainer evaluation.

C.

ask the students to introduce themselves.

D.

ask the students to return the next day because the trainer is not prepared.

Questions # 22:

A student asks an off-topic open-ended question. Which of the following would be the BEST response?

Options:

A.

Inform the students that the question will not be on the test

B.

Explain politely why the question is off topic and move on

C.

Ask the student to research the question

D.

Clarify with the student which topic the question pertains to

Questions # 23:

Which of the following is MOST appropriate for a trainer to use to regain students' focus?

Options:

A.

Take a short break to come up with an interactive discussion

B.

Stop lecturing until the class regains focus

C.

Create a loud noise to get students' attention

D.

Turn the lights on and off to increase students' awareness

Questions # 24:

After the completion of delivering a training event, a student should:

Options:

A.

write a statement of completion and submit it to the client contact.

B.

complete an evaluation of the trainer’s preparedness and performance during the event.

C.

evaluate the learning style of the best participant and note it for future reference.

D.

create a mind map of the learning outcomes covered throughout the event.

Questions # 25:

A company is hosting a training event at their location. The instructor has started the training, and one of the learners indicates that a page is missing from the handout. Which of the following should the instructor do NEXT?

Options:

A.

Ask the learner to get a copy from another learner

B.

Inform the company of the issue

C.

Continue with the training and provide the missing page after the next break

D.

Inform the learner that it was an error by their quality control department

Questions # 26:

After completing instruction on a topic, which of the following tasks would the instructor perform to evaluate learner retention? (Select TWO).

Options:

A.

Give the students a break to absorb the information.

B.

Watch for non-verbal communication from the students.

C.

Create a hypothetical scenario.

D.

Generate a skills inventory on the next subject.

E.

Perform a teach-back through role play.

F.

Ask probing questions to select students.

Questions # 27:

In an economics lecture, the instructor wants to illustrate that, theoretically, a situation could never happen. Which of the following hand gestures would be MOST effective in making this point?

Options:

A.

Right hand moving parallel to the floor

B.

A fist with the index finger extended upward

C.

Using both hands out front, palm to palm and spreading them slowly apart

D.

A closed fist

Questions # 28:

Which of the following instructional delivery methods will assist in easing the learners’ comfort level during participatory activities? (Select TWO).

Options:

A.

Group centered games

B.

Board writing activities

C.

Role playing

D.

Learner-led discussions

E.

Learner demonstrations

Questions # 29:

After teaching a class, a trainer needs to address the fact that an entire domain of material is missing from the course. Which of the following should the trainer do?

Options:

A.

Discuss with the contact about an additional class session to cover the missing material.

B.

Contact the course developer and report the missing topics, providing suggestions where appropriate.

C.

Purchase material from a different vendor for future classes on the subject.

D.

Create material for the missing topics and send it on to the course developer for inclusion in future versions.

Questions # 30:

Surveys and comment sheets are essential to the training lesson because they:

Options:

A.

Provide feedback on instruction and serve as a guide for future topics and lessons.

B.

Are assessment tools for the trainer that measure learner retention.

C.

Keep valuable records of the names of each of the attendees.

D.

Allow the instructor to decide which method of delivery is best.

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