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Program Management Professional (PgMP) Questions and Answers

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Viewing page 8 out of 14 pages

Viewing questions 71-80 out of questions

Questions # 71:

The program manager must define the program and understand the organization’s target market and customer needs.

What should the program manager do first?

Options:

Brainstorm with the program team to decide on the definitions of the target market.

Meet with peers to identify the company’s competitors in the target market.

Meet with the project managers to identify the target market.

Work with the program sponsor to assess the needs of the target market.

Answer

Questions # 72:

A program manager is working on benefits. The program team created and updated a benefits register earlier in the program.

The benefits register should include which of the following?

Options:

List of planned benefits, earned value (EV), and responsible person

List of planned benefits, measurement method, and component mapping

List of planned benefits, benefit creator, and realization date

List of planned benefits, stakeholders, and risk level

Answer

Questions # 73:

What is the formula to determine earned value (EV) for a program?

Options:

Percent complete times percent remaining in the program

Percent completes time the program cost estimate

Percent complete times the program budget at completion

Percent complete times the program cost of labor and materials

Answer

Questions # 74:

In a program's definition phase, a program manager in country A is assigned to expand a restaurant chain into country B. The program manager creates the program team by identifying the required project management resources.

Which of the following represents an initial step needed to evaluate available resources that are aligned with the program's needs?

Options:

Completing an assessment of skills and competencies

Obtaining resource availability information from the functional managers

Identifying program resource requirements

Creating a program resource management plan

Answer

Questions # 75:

Near the completion of a transformation program, the operations manager is concerned that their department failed to be notified in advance of the new service being transitioned into operations. They claim that their

department did not approve this service, and is now unprepared and untrained to support the transformation. What should the program manager have done first to prevent this?

Options:

Added the operations manager as a key stakeholder

Created a transition plan during the planning phase for the impacted operational area

Ensured there was a communications management plan that included the transition to operations

Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

Answer

Questions # 76:

A component project manager escalates an issue regarding a key stakeholder to the program manager. The key stakeholder does not respond to emails or phone calls, and the project manager believes this key stakeholder is exhibiting a negative attitude toward the work. The key stakeholder has a significant influence over the component project, which could impact other components if delays occur. The program manager’s attempts to reach the stakeholder via email also fail.

What should the program manager do next?

Options:

Escalate the issue to the stakeholder’s supervisor

Escalate the issue to the program governance board, as delays will impact the program

Update the program risk register to reflect a realized risk and execute the documented risk response

Attempt to call the key stakeholder; if unsuccessful, visit their office to identify potential risks

Answer

Explanation

Section: Volume D

Explanation

Questions # 77:

Your program creates a byproduct that you could sell to a client. The cost of the byproduct would offset the cost of the program by nearly $7,500 per month. This is an example of which positive risk response?

Options:

Sharing

Enhance

Exploiting

Accepting

Answer

Questions # 78:

Tom is the program manager for his organization. He has to balance the resources he'll be using in the program with the demand for operations to use the same resources. What program document can Tom reference to determine the availability of certain program resources, such as application developers, engineers, and technical writers?

Options:

Staffing management plan

Resource calendar

Functional management plan

The resource pool description

Answer

Questions # 79:

The program manager wants to increase the team’s commitment to the program objectives.

The program manager should do which of the following?

Options:

Work with the sponsor to identify the organization’s best practices.

Work with the program stakeholders and program management office to identify the organization’s best practices.

Work with the program management office to identify the organization’s best practices.

Work with the sponsor, program stakeholders, and the program management office to identify the organization’s best practices.

Answer

Questions # 80:

The customer of a three-year program does not want to receive any intermediate details on the program. The program appears to be in trouble and the customer is concerned about a new system’s cost. The program manager has provided monthly performance reports throughout the program’s life cycle.

Which of the following would the customer be interested in reviewing?